Almost Done With Dell Fiasco

The Dell fiasco is almost over.  I decided to pack the whole thing up and ship it all back to them.  Monday morning, I spent 4 hours on the phone waiting for return instructions.  I called them at 8:45 am and finally got it all on it's merry way at 4:00 pm. A whole day?  Really!   Now it's just a matter of waiting for my refund.  By the time I got home from shipping it back at Staples, I was so aggravated, I made Scott dinner, took a shower and went to bed and watched TV.

Yesterday morning, I got in my little Fancy Fusion, that's what I call my car, and drove up to Best Buy.  The Best Buy man was awesome!  I gave him the print out of what I had from Dell, whined to him about Dell's customer service (he told me that he hears the same story 10 times a day) and asked him to help me with a new computer.

He said that 5 years ago, Dell was a good company with a good product but they have gone down hill since.  He asked me what I needed to do with my computer, I told him and he recommended a gaming computer with a high quality graphic card.  When he said that, I remembered that I burned out a graphic card years ago on my last computer.  My brother in law replaced it for me and it's been fine since.

So anyway, he suggested an Asus system.  He said they're very reliable computers and I told him that's exactly what I need.  Reliable.  I have no patience for computer problems.  It's a little weird looking.  It kind of looks like something out of Star Wars!!!

I know, it's not like any computer I've ever seen before but I really don't care what it looks like.  All that matters to me is that it's reliable, can handle large image files and lasts me a long time!  I did ask him if he can make it light up in pink but he said that red was the only option!  LOL!!!

Anyway, the monitor is 27 inches instead of the 23 inch monitor that Dell sent.  The speakers are better, everything is better.  All for the the same amount of money that I spent at Dell.  I also have 3 years of Geek Squad service and a 3 year extension on my virus protection.  I use Trend Micro so I'm paid in full on that for more than 3 years!  Wow!

I have the Geek Squad coming next Wednesday to set everything up for me!  It's been a long wait and a frustrating one at that but when I left Best Buy, I felt so much better.  I then went over to Wendy's and got me a little cheeseburger, a small fry and small iced and drove to the park by the lake that we live by, ate my lunch and watched the geese.

So I think all is well.  And I just pray that Dell gets my refund right and that I don't have to call them again because if I do, I will scream!  There is no reason to have to sit and wait on the phone for hours on end only to end up talking to someone who I can't understand.  And every time I asked to speak with someone in the United States, they got mad and sassy with me.

Ironically, Dell sent me 2 surveys yesterday, regarding my experience with them.  Ha, ha, ha!  They're probably sorry now that they did.  They got a piece of my mind!!!

The Cinnamon Bear - Episode 12 - The Rhyming Rabbit

The Cinnamon Bear - Episode 12 - The Rhyming Rabbit

The Cinnamon Bear - Episode 11 - Fee Foot The Gentle Giant

The Cinnamon Bear - Episode 11 - Fee Foot The Gentle Giant

The Cinnamon Bear - Episode 10 - Professor Whiz

The Cinnamon Bear - Episode 10 - Professor Whiz

Calling Dell Tomorrow

Well, my little old laptop seems to be moving along much faster today than yesterday.  Maybe because I finally have everything updated.  Who knows!  I do plan to replace this laptop over the Summer but I won't be ordering from Dell again.  I'll go over to Best Buy and get a Dell laptop there.

For now, I hope that this one can keep up with me until I finally get things settled with Dell and have my new one up and running!  LOL!!!  Tomorrow I will be calling Dell to send me a replacement.  And they better have it to me by Friday!  I have run out of patience with them now.

Thank you to everyone who sent me their kind comments.  I will never order directly from Dell again.  Live and learn I guess!  From here on in, I will order what I want from Best Buy and have The Geek Squad set it up for me.

As for the magazine, I have 6 more pages to put together but one is the editors info and one is the table of contents.  Those get taken care of last.

I guess I'm just a crazy person when it comes to responsibility.  When I make a promise, I keep it come hell or high water.  I'm very committed to what I do, both with my Etsy shop and now the magazine.  I guess I expect the same sense of commitment from others, esp. big companies like #Dell.  I didn't expect to run into these problems with them.  And I climb the walls in fear of not being able to meet my responsibilities due to incompetence on someone else's part.  It's really sad when money becomes more important than the customer.  I have never run my Etsy shop that way and I never will.  Customer service and satisfaction always comes first.

I know there's a huge difference between my little Etsy shop and Dell computers but big places that like that could learn a lot from little businesses like mine.  Honestly, if you don't take care of the customers first, they don't come back!  It's not rocket science!  It's just common sense!