Cross Stitch Patterns inspired by nature, animals and the holidays by designer Pamela Kellogg of Kitty And Me Designs
Monday, December 08, 2014
Sunday, December 07, 2014
Calling Dell Tomorrow
Well, my little old laptop seems to be moving along much faster today than yesterday. Maybe because I finally have everything updated. Who knows! I do plan to replace this laptop over the Summer but I won't be ordering from Dell again. I'll go over to Best Buy and get a Dell laptop there.
For now, I hope that this one can keep up with me until I finally get things settled with Dell and have my new one up and running! LOL!!! Tomorrow I will be calling Dell to send me a replacement. And they better have it to me by Friday! I have run out of patience with them now.
Thank you to everyone who sent me their kind comments. I will never order directly from Dell again. Live and learn I guess! From here on in, I will order what I want from Best Buy and have The Geek Squad set it up for me.
As for the magazine, I have 6 more pages to put together but one is the editors info and one is the table of contents. Those get taken care of last.
I guess I'm just a crazy person when it comes to responsibility. When I make a promise, I keep it come hell or high water. I'm very committed to what I do, both with my Etsy shop and now the magazine. I guess I expect the same sense of commitment from others, esp. big companies like #Dell. I didn't expect to run into these problems with them. And I climb the walls in fear of not being able to meet my responsibilities due to incompetence on someone else's part. It's really sad when money becomes more important than the customer. I have never run my Etsy shop that way and I never will. Customer service and satisfaction always comes first.
I know there's a huge difference between my little Etsy shop and Dell computers but big places that like that could learn a lot from little businesses like mine. Honestly, if you don't take care of the customers first, they don't come back! It's not rocket science! It's just common sense!
For now, I hope that this one can keep up with me until I finally get things settled with Dell and have my new one up and running! LOL!!! Tomorrow I will be calling Dell to send me a replacement. And they better have it to me by Friday! I have run out of patience with them now.
Thank you to everyone who sent me their kind comments. I will never order directly from Dell again. Live and learn I guess! From here on in, I will order what I want from Best Buy and have The Geek Squad set it up for me.
As for the magazine, I have 6 more pages to put together but one is the editors info and one is the table of contents. Those get taken care of last.
I guess I'm just a crazy person when it comes to responsibility. When I make a promise, I keep it come hell or high water. I'm very committed to what I do, both with my Etsy shop and now the magazine. I guess I expect the same sense of commitment from others, esp. big companies like #Dell. I didn't expect to run into these problems with them. And I climb the walls in fear of not being able to meet my responsibilities due to incompetence on someone else's part. It's really sad when money becomes more important than the customer. I have never run my Etsy shop that way and I never will. Customer service and satisfaction always comes first.
I know there's a huge difference between my little Etsy shop and Dell computers but big places that like that could learn a lot from little businesses like mine. Honestly, if you don't take care of the customers first, they don't come back! It's not rocket science! It's just common sense!
Saturday, December 06, 2014
Dell Fiasco
Well, my new computer came but guess what? I doesn't work. The so called "Dell technician" came out to set it all up for me. He wasn't a Dell technician. Dell out-sources everything now so basically, he was a computer guy (and not a good one) but that was it. It was working when he left but when I went back in my office, it wasn't. I called Dell Support and ended up talking to 4 different people with accents that I couldn't understand. Spent 2 hours trying to get them to send another tech and they kept telling me that they hadn't determined yet if I needed one. WHAT? My blood was boiling!
The next day, I called Dell back and spent an hour and 1/2 trying to get them to refund my "Installation fee" which they finally did. Again, talking to people who were not in the US and had accents that I couldn't understand. Once I got off the phone with them, I called The Geek Squad from Best Buy. He came this morning and in 10 minutes was able to diagnose the problem which is not fixable. And of course, it's Saturday so I can't get in touch with Dell again until Monday.
I wonder how much more fighting I'll have to do with them to get them to send a new one. Not only that, I ordered Microsoft Office to be installed on that computer before they sent it to me. It wasn't installed. They didn't charge me for it but that's not the point.
I'm writing now on my laptop which is also as old as dirt and slower than molasses in Winter. My old desktop is disabled now and I'm am just livid!
Is there something written on my forehead that says, "Kick Pam in the head, as hard as you can, over and over and over?" I mean really! Why couldn't this go smoothly? Why did this turn into such a fiasco?
Okay so I'm going to try to finish up my last couple of magazine pages on here. If it pitches too many fits with me, I'll go put them together on my dad's computer. I just have a couple more to do!!!
Hopefully, these issues will be settled by New Years! I will have the Geek Squad come out and set it all up once I get things straightened out with #Dell. The Best Buy man was so professional. He wore a tie, and put the little shoe thingys on so he didn't mess up my floors. He was awesome! So when all is said and done, I'm going to purchase "Tech Support" from them. Dell's tech support is useless. And if I may, there are so many people in the US that need jobs. Why is Dell outsourcing work to other countries? With people who have accents that I just can't understand?
Sorry, but I'm angry, frustrated and so terribly disappointed. I know it'll all work out fine but in the meantime, I'm kind of stuck and I hate being stuck! And I don't do things last minute. I like all my ducks in a row and I do things well in advance.
I really can't believe all this. But that's where things are at the moment.
The next day, I called Dell back and spent an hour and 1/2 trying to get them to refund my "Installation fee" which they finally did. Again, talking to people who were not in the US and had accents that I couldn't understand. Once I got off the phone with them, I called The Geek Squad from Best Buy. He came this morning and in 10 minutes was able to diagnose the problem which is not fixable. And of course, it's Saturday so I can't get in touch with Dell again until Monday.
I wonder how much more fighting I'll have to do with them to get them to send a new one. Not only that, I ordered Microsoft Office to be installed on that computer before they sent it to me. It wasn't installed. They didn't charge me for it but that's not the point.
I'm writing now on my laptop which is also as old as dirt and slower than molasses in Winter. My old desktop is disabled now and I'm am just livid!
Is there something written on my forehead that says, "Kick Pam in the head, as hard as you can, over and over and over?" I mean really! Why couldn't this go smoothly? Why did this turn into such a fiasco?
Okay so I'm going to try to finish up my last couple of magazine pages on here. If it pitches too many fits with me, I'll go put them together on my dad's computer. I just have a couple more to do!!!
Hopefully, these issues will be settled by New Years! I will have the Geek Squad come out and set it all up once I get things straightened out with #Dell. The Best Buy man was so professional. He wore a tie, and put the little shoe thingys on so he didn't mess up my floors. He was awesome! So when all is said and done, I'm going to purchase "Tech Support" from them. Dell's tech support is useless. And if I may, there are so many people in the US that need jobs. Why is Dell outsourcing work to other countries? With people who have accents that I just can't understand?
Sorry, but I'm angry, frustrated and so terribly disappointed. I know it'll all work out fine but in the meantime, I'm kind of stuck and I hate being stuck! And I don't do things last minute. I like all my ducks in a row and I do things well in advance.
I really can't believe all this. But that's where things are at the moment.
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